Quality Standards

We aim to provide a professional and ethical service to our clients. In order to demonstrate our intentions, we have identified the following Quality Objectives:

• To maintain an effective Quality Management System complying with The Institute of Leadership and Community Management’s Capability Model, Charity Evaluation Services PQASSO Assessment and the MATRIX Standard for Information, Advice and Guidance.
• To expand our client base in line with the requirements of our quality management processes and without compromising our quality.
• To achieve and maintain a level of quality which enhances the Company’s reputation with clients.
• To progressively grow our capability to meet our mission while maintaining our focus on the quality of our services.
• We will conduct our business in an ethical and professional manner.
• We will endeavour to satisfy our clients’ requirements and get things right first time.
• Should we make a mistake, we will admit it and put things right as soon as possible.
• We will analyse client feedback data, internal performance data, financial performance data and business performance data to ensure that our Quality Objectives are being met.

ILCM
PCDT is a Level 4 Certificated in the ILCM Capability Model. www.ilcm.org.uk

Matrix
PCDT has been awarded the matrix standard - www.matrixstandard.com

PQASSO
PCDT is currently working towards PQASSO level 2
www.ces-vol.org.uk/